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Customer Service

MIS provides full after sales service through several venues. We insure our clients against problems that might result from programming errors by ongoing customer care follow up and on site trouble shooting within 48 hours. Our staff is ready available daily to calls from clients if they should need immediate assistance or technical consultation.

Feedback & FAQ

Q: What is IP Camera?
A :IP is an abbreviation for Internet Protocol, the most common protocol for communication over computer networks and the internet. An IP Camera is a camera that creates digitized video streams and transfers them via a wired or wireless IP network thus enabling monitoring and video recording as far as the network reaches. In other words, using an IP camera can save a lot of money on installation since most facilities are already wired with LAN cables. Wiring coaxial cables and power cables is the major expense when implementing analog cameras. It also allows users to have a camera at one location while viewing live video at another location over the network / internet.

Q:What is video server?
A :It has it's own "mac" and static IP address, so it is just like a computer on your network. A video server can deliver live video automatically or on request to a web browser and be viewed and recorded to a computers hard drive. Video servers digitize analog video sources and distribute digital video over an IP network turning analog cameras into IP cameras. A video server can also be connected via a modem for access over a phone or ISDN line.

Q:What kind of software is provided by Etrovision with video server?
A:Etrovision will provide SDK (Software Developer Kit) along with a simple AP for reference.

Q:What is the difference between a web camera and an IP camera?
A :A web camera is connected to a PC, normally through USB, and uses the PC to make video available to other viewers. It will not work without a PC locally connected to the camera. An IP camera is usually standalone, combining the functionality of a high-end web camera with the PC and network interface working together.

Q:How much bandwidth does an IP Camera need?
A :It depends on both the resolution and frame rate. It also depends on the compression technology the IP camera is using. Below are three of the most popular compression technologies and the required bandwidth and other important information.

Q:Can I save video from the camera?
A :Yes. You can record the video at remote or local sites by using the software provided by the IP camera manufacturer. The ability to record the video at remote site(s) is a major advantage of IP cameras over traditional analog cameras.

Q:Do I need to have internet access to use the cameras?
A :No. The camera works in local networks without a internet connection. If remote users are in the same local network group it's not necessary to connect the IP cameras to the internet.

Q:What is the advantage of using MPEG-4?
A :MPEG-4 provides DVD quality video, but uses lower bit rate so that it's feasible to transmit digitized video streams in LAN, and also in WAN where bandwidth is more critical, and harder to guarantee. M-JPEG's bandwidth requirement is a little bit more than MPEG-4, while its resolution and frame rate are much worse. MPEG-2 can provide DVD-like video, just like MPEG-4, however as MPEG-2's bandwidth requirement is too high it is not recommended for video use in a LAN or WAN environment.

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Some Of Our Clients

Events

International Conference on Modeling and Optimization

MIS in International Conference on Modeling and Optimization (ICMO 2011)

Oct 1 - 3, 2011
Cairo, Egypt.
All accepted papers will be published in the ICGIP conference proceedings by SPIE

Integrated Security Systems Conference 2011

Integrated Security Systems Conference 2011

Jul 10 - 14, 2011,
Cairo, Egypt.
MIS organized the event for Integrated Security Systems.

MIS in Automation Technology Egypt 2011

MIS in Automation Technology Egypt 2011

May 7 - 9, 2011,
Cairo, Egypt.
Cairo Int'l Conferences Center

MIS in ICT Exhibition

MIS in ICT Exhibition

Cairo, Egypt.
MIS participated in Cairo ICT with its elegant booth, where we presented all our products and solutions to the visitors. Visitors were very satisfied and impressed with the professional way we demonstrate our solutions. They had a full explanation from MIS team at the fair to their quires and many requests were put in our data base to respond to the customer requirements

success story with Universal Group

MIS Achieve a new success story with Universal Group Co.

Jun 07 - 09, 2011,
Cairo, Egypt.
Reference to importance of the integrated security systems, specifically the system of time attendance (fingerprint), we would like to take this opportunity to congratulate Universal Group Company for successfully completing the different stages to implement the program time attendance